• camel track tour

CAMEL TRACK ABOUT US

Mongolia is truly one of the world's last undiscovered travel destinations and the safest country to visit. It is a land where you can experience wide-open spaces, cobalt blue skies, forests, deserts, crystal clear rivers and lakes, and the traditional hospitality of the nomads. Permanent dwellings are few and far between, fences even fewer and the land is owned by the people, like one large National Park. As a tremendous destination to experience the outdoors, Mongolia also boasts of unique history dating back to the Mongol Empire of Genghis Khan. Simply put, it is a land of adventure, horses, nomads, and blue sky.

  • Why Camel Track

    We are the Camel Track team and we are looking forward to welcoming you to Mongolia. We are a big team of Mongolia local residents working as professional tour guides with a huge passion for sharing our in-depth knowledge about Mongolia and its culture, customs and history. We have worked incredibly hard to design our tours since 2015. We have been overwhelmed by the amazing feedback that we consistently receive. We are so proud to have built the best tour company in Mongolia.

    We all speaking in multi-languages, partnering with industry’s leading companies and local individuals.  We have a diverse range of backgrounds from Finance Professional, Hotel Owner, Facilities Manager to Tour Manager.  One thing is consistent though; we will all give you a FUN packed and memorable days in Mongolia full of laughs and unforgettable moments. We can’t wait to meet you!.

    Partnership & Media Mentions

    Online Payment

    Client's feedback

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    Terms and Conditions

    Terms and Conditions

    CAMEL TRACK! ACCEPTS BOOKINGS SUBJECT TO THE FOLLOWING

    TERMS AND CONDITIONS - PLEASE READ CAREFULLY

    1. BOOKING AND PAYMENTS

    In order to confirm your place on a tour you will need to return a completed booking form with a deposit of US $200 per person. On receipt of your deposit, we will send you confirmation of your booking along with details for the payment of the balance. The booking will not be accepted and no contract raised until the deposit is received. 

    The balance is due 8 weeks prior to the departure date. If you are booking within the 8 weeks of the tour start date, then full payment is required at time of booking. If the balance is not paid by the due date, CAMEL TRACK will treat the booking as cancelled and apply the cancellation charges as detailed below. The Company will not accept responsibility for any monies sent by post. Payment can be made by bank transfer, international money transfer services or VISA and MasterCard.

    2. CANCELLATIONS

    There will be service charge of US$100 per person on cancellations received at least sixty days prior to the booked tour departure. Otherwise the deposit is non-refundable unless credited towards another trip departing within one-two years. If you cancel your booking after you have paid in full the following cancellation charges will be made: 

    between 43 and 59 days before departure:........20% of the tour cost 

    between 29 and 42 days before departure:........25% of the tour cost 

    between 15 and 28 days before departure:........ 30% of the tour cost 

    14 days or less before departure (or fail to join the tour):…….50% of the tour cost 

    Minimum charge for cancellation is your deposit of $200 per person. 

    These dates refer to the date we receive written notification of your cancellation. We strongly recommend you protect yourself by purchasing travel insurance. We have very rarely had to cancel a tour but reserve the right to do so for any reason. If the tour is cancelled by us, all payments will be returned in full.

    3. PRICES

    Scheduled tour prices are based on minimum of 4 people. If there aren’t enough people, we will be able to run these tours privately with an extra cost of USD 100-300 per person depending on number of people and departures. There must be a minimum number of 2 people for these private tours. The hotel charges in tours are based on twin room. Single room supplement is available upon your request. All extra charges and optional activities not mentioned in the tour itinerary must be paid by you.

    4. PASSPORTS AND VISAS

    Clients must ensure that they are aware of all relevant passport and visa requirements and that they allow adequate time to obtain them. You can obtain visas from the Mongolian embassy or consulate in your country using our tour confirmation letter after the booking deposit is received. If there is no Mongolian embassy or consulate in your country, one month-long visas can be obtained on the spot once you arrive at the airport or railway station in Ulaanbaatar. You will need an official confirmation letter from CAMEL TRACK if you choose to do this. Please check the following page for visa information. HTTP://WWW.CAMEL-TRACK.MN/MONGOLIAN_VISA.HTM

    5. INSURANCE

    At CAMEL TRACK we believe that your safety and enjoyment are the most important things. Comprehensive travel insurance is essential, therefore, whenever you travel abroad. 

    6. YOUR RESPONSIBILITIES

    Your booking is accepted on the understanding that you realize the inherent risks and hazards of the tours and agree to take responsibility for your actions and safety.

    On the tours it is necessary that you agree to abide by the authority of the tour guide who will be working to ensure the safety and welfare of the group. Any action that jeopardizes this may result in you being asked to leave the tour with no right to a refund or any compensation.

    Special requests and any medical issues or conditions must be brought to our attention at the time of booking. We cannot be held liable for any actions or events that could have been avoided with proper disclosure of information.

    Personal property is always your own responsibility, as is ensuring that you have all the appropriate passport and visa requirements for the duration of the tour. 

    Smoking is not permitted in any vehicle.

    7. OUR RESPONSIBILITIES

    CAMEL TRACK’s responsibility only starts at the designated meeting point and time i.e. when you meet the tour guide in Ulaanbaatar, capital city of Mongolia. We cannot be held liable for any expense or inconvenience before that, or as a result of you failing to join the tour at that time.

    We are not responsible for any terrorist attacks, political unrest, war, earthquakes, landslides, cancellations or delays of airlines and train companies.

    8. ITINERARIES AND TOUR DETAILS

    The itineraries should be taken as an indication of what each group should complete and not as a contractual obligation. The nature of the tour requires a flexible approach to the stated itinerary and all participants should accept this flexibility and acknowledge that delays and alterations and their results (such as inconvenience or disappointment) are possible.

    No refund or compensation will be given for any unused transport, accommodation, services or features of the tour.

    All details are accurate at time of going to press and any significant alterations will be brought to your attention at time of booking. 

    9. COMPLAINTS

    Any problems or complaints about the tour should be raised with the tour guide at the earliest opportunity and they will normally be rectified or appropriate action taken. 

    10. LEGAL TERM

    All terms and conditions are made subject to, and enforced by, Mongolian law and must be done so in a Mongolian court. If you require further action on return we will try and work towards an agreed settlement but you must notify us in writing within 21 days of the completion date of the tour.

    The company is registered in Mongolia with a company No 5917328 and 

    Recognized by the Mongolian Ministry of Roads, Transport and Tourism.

     

  • Camel Track Team
    The Founder/Director
    Altanzaya Naran

    SHARE THIS TOUR

    Hello, I am Altanzaya Naran (or Zaya) and I am the founder of Camel Track tour company. I have been working in the tourism sector for almost 16 years. My story started while I was a student majoring in English language in Mongolian Teacher’s State University. Together with my spouse, Mr. Janchiv, we formed a team of like-minded individuals who are passionate in promoting the tourism sector of Mongolia.  We work together and collaborate in ensuring that visitors will have a good stay and their needs will be met more than expected. I outline the strategies and drive the team to the right direction to ensure the company’s progress and further expansion.

    Fast forward a few years and Camel Track has become a huge success, so much so that I decided to promote my business more than I dreamed. Mongolia is the big country that is easy to visit, and at the same time, it is easy to miss out on that real life local experience. I have made it my mission to make sure that everyone who is lucky enough to visit Mongolia has the opportunity to leave with an in-depth understanding of the history, culture, customs and day to day life of this wonderful country. I have built an exceptional team of guides in Mongolia. I can guarantee that the best day of your trip will be the one that you spend with them! We hope to see you soon!

    Sales Manager and Travel Specialist
    Lkhagvasuren Tudev

    SHARE THIS TOUR

    Hello! there, this is Lkhagvasuren Tudev (or Sagua). I was born in Gobi Altai province of Mongolia and being the middle child of a traditional middle-class Mongolian family, the camel-herder were my childhood playground. 

    I received my tourist guide license, in English, back in 2016 and have been actively sharing my knowledge and love of Mongolia with guests from all backgrounds, both young & mature, from the East and West ever since.

    I have been described as a friendly, sincere, patient and energetic person, and I passionately enjoy sharing my love for Mongolia and its unique & nomadic culture, which grows every day! My favourite phrase is from a local story, it says: “Never stop dreaming, never stop believing, never give up, never stop trying, and never stop learning. . . “ The best part of being a tour guide with Camel Track tour company is that every day is a holiday. I am able to make new friends day after day. The more I share, the more I learn and it never feels like work! 

    I am totally addicted to travelling on a small budget. When I’m not guiding I will either be on a backpacking trip or getting ready for one. I love the challenge that it brings and the insight that I get into local life, all over the world.

    Very often people know about Mongolia as the only “Chingiss Khaan” so it is, but you will be surprised by the many hidden gems that we are going to discover together here! Maybe we should call it the Vast Steppe of Chingiss Khaan! I look forward to welcoming you, and to show you the best of Mongolia.

     

    Chief Operations Officer and Co-Founder
    Natsagdorj Janchiv

    SHARE THIS TOUR

    Hi, my name is Janchiv Natsagdorj (or Uugii) and I am the Chief Operations Officer and Co-Founder of Camel Track. I first met Zaya (Founder/Director) back in 2002 when we were both working for tourism sector as a guide and driver. We became close friends and completed excellent tours together. But we felt that we needed to think bigger so I instigated the move to the capital city Ulaanbaatar. Actually it was her idea to found a tourist company in 2015. As I know she is my best motivator and putting a lot of efforts on our business. Under her guidance we did a great job with Camel Track and still doing so good.

    Once we started our business, we designed a number of culturally immersive tours that people LOVE. I don’t want to take all of the credit but….

     

  • Why Camel Track
  • Partnership & Media Mentions
  • Online Payment
  • Client's feedback
    CLIENT FEEDBACK

    Nothing short of fantastic What a beautiful country. Incredible hospitality from its warm folks too...

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    Best agency in Mongolia. If you find trip agency in Mongolia, I highly recommend 'Camel Track'. (v...

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    Great adventure!! The experience was very authentic and just perfect! We had an outstanding driver!...

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    The most beautiful mongolian trip and the best crew! The most beautiful mongolian trip and the best...

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    Mongolia with perfect guides was one of my best experience in my life. Guides were fluent in speakin...

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    Amazing 3-week trip through beautiful Mongolia We had an amazing tour from Ulaan Bataar all the way...

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  • Terms and Conditions
WHY CHOOSE CAMEL TRACK

Initial tour operator

Experience in Adventure and Discovery Tours


Our Tour

We arrange Flexible and Fixed trips


Responsible for

Clients- Locals- Nature


During your trip

Assistance for 24 hours a day


Service quality

Well planning and excellent




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